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Frequently asked questions about EZDocuAI

Frequently asked questions about EZDocuAI

Quick answers to the questions we hear most. If yours isn't here, the AI assistant in the support widget (bottom-right on any screen) probably knows too.

About the platform

What is EZDocuAI?

A SaaS workspace for professional translators and translation agencies. It automates the parts of your workflow that don't require your judgment — OCR, layout preservation, draft translation, terminology management, export with your certificate template — so you spend your time reviewing and certifying, not retyping. EZDocuAI does not certify translations or replace the translator: you sign and certify under your own credentials. The platform's job is to get you to a clean draft fast and ship the final PDF with an integrity hash.

Works for any kind of certified translation you handle: immigration, academic, legal, corporate, sworn.

What languages do you support?

Full support (translation both ways): Spanish, English, Portuguese, French, German, Italian, Catalan, Basque, Galician.

In beta (high quality but still improving): Arabic, Simplified Chinese, Russian, Japanese, Korean.

Need another language? Reach out and we'll evaluate.

Is my data private?

Yes.

  • Files are stored encrypted in S3 (AES-256).
  • They're automatically deleted 30 days after order completion.
  • They're never used for model training. Our AI providers have contractual clauses preventing it.
  • Only your account can access them. Our support team doesn't access content unless you open a ticket asking them to.

About my account

I changed my email, how do I update it?

Settings → Profile → Email field → Save changes. A confirmation link goes to the new email.

I forgot my password

On the sign-in screen click Forgot password? and enter your email. You'll get a link valid for 1 hour.

Can I have multiple accounts?

Yes, with different emails. Useful if you manage agencies that invoice separately.

How do I delete my account?

Settings → at the bottom, Delete account. Everything is wiped: orders, credits, invoices. Can't be undone.

About support

How do I reach a human?

Three ways:

  1. AI Widget (floating bubble, bottom-right): the AI tries first. If it can't, it offers to open a ticket with pre-filled data.
  2. Direct email to support@ezdocu.ai. Auto-converted to a ticket.
  3. Support center in the sidebar when logged in.

Do you have a formal SLA?

Enterprise only. Response targets and uptime commitments are included in the contract.

About integrations

Do you have a public API?

Yes, on Team and Enterprise plans. Lets you create orders, check status, download results, and receive event webhooks. Generate API keys in Settings → API Keys.

Integration with Zapier, Make or n8n?

On the roadmap, not available yet. Meanwhile, the public API covers the main cases.

Are there webhooks?

Yes, for order events (order.completed, order.failed, order.needs_review). Configure them in Settings → API Keys → Webhooks.

About the AI

What translation engine do you use?

A frontier large language model with domain fine-tuning for legal and migration documents. The output is always a draft you review — never a "final translation" the platform stands behind on its own.

Is my data used to train the AI?

No. We have contractual clauses with our AI providers prohibiting use of customer data for training.

What exactly does the support widget AI do?

It has access to this help center + your account data (if signed in). It answers how the platform works, order statuses, and escalates tickets when it doesn't know something.

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